Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via default carrier with tracking and drop-off without signature. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online, if applicable by the carrier.

The company Tobacconistas.gr is not responsible for the shipment of the orders. All the orders are secured with tracking numbers in order to make the customer able to track the order. 

  • The client is responsible for paying any taxes or duties involved in the importation of his/her order into his/her country. If you do not want to pay these, please do not order.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but

special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

By placing an order for a tobacco product with Tobacconistas.gr, the client is confirming and 
consenting to the fact that he/she is of legal age to do so, in their country of residence.

Postal shipments which are not delivered or suffer long delays will be considered lost and replaceable as of one month after the shipping date in accordance with International Postal protocol. Clients will be informed of when the replacement will be shipped. Please note, no replacements will be shipped before the one month time frame has been passed. Tobacconistas.gr cannotis not responsible  for delays caused by human error (incorrect addresses)or natural disasters and the customer is responsible for the shipment of rht orders. The responsibility of Tobacconistas.gr is to dispatch the order and provide to the customer the Tracking number of the order.

Refunds

In order to request a refund, you must call us at 00302130425956 Have prepared: The name the order was done in, a phone you are comfortable with us making the call back if you are calling from a different one, and at least FOUR first letters in your reference ID. Once your identity has been verified, our agent will hang up and then call you back to tell you the process of the refund. Refunds can take up to 15 days depending on timing, intrabank delay and bank policies.

Security

All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.