Welcome to Tobaccconistas.gr, the smoker’s corner. By using our site, you agree to the following terms, which you should read carefully.
General information
Terms of use
Welcome to Tobacconistas.gr. By using our site, you agree to the following terms, which you should read carefully.
Any software available for down-loading from this server is the intellectual property of Tobacconistas.gr. The use of such documents by this server is restricted for informational and non-commercial purposes only or is for personal use only and will not be copied, placed on another computer network or distributed through other media. There is absolutely no interference with the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted. Product photos, features, descriptions and all kinds of information as well as prices are subject to change at any time without notice. In addition, the company is not responsible for any typographical errors. The warranty terms on the products of the tobacco store www.tobacconistas.gr, in whatever products they apply, are those that have been formulated and are valid by the manufacturers of the products themselves.
Tobacconistas.gr does not declare in any way that the information contained in the documents and announcements, published on this server, are suitable for any purpose. Any such document and related graphic representation is provided “as is” without any warranty of any kind.
Tobacconistas.gr does not bear any responsibility or obligation to compensate for any damage and non-pecuniary damage resulting from the inability to provide support services and concerns third parties.
You are free to use www. Tobacconistas.gr in accordance with the Law and good morals. You are solely responsible for the contents of this transaction. Tobacconistas.gr does not exercise any kind of correction or intervention in the data you transfer. We ask that you fill in the following fields (name, address, message) correctly in the online contact forms. The use of the site of Tobacconistas.gr is subject to Greek and International laws and you agree not to use our site in order to violate these laws.
User responsibility
Users agree and undertake to use the online store at their own risk for shipments made within or outside Greece using Courier or Hellenic Post. The company Tobacconistas.gr does not bear any responsibility for destruction or non-receipt of the products by the recipients. The shipment is made using Tracking Numbers so that it is possible to track the parcels-purchases.
Users agree and undertake not to use the online store for:
• Sending, publishing, sending by e-mail or other means any content that is illegal for any reason, causes illegal attack and damage to Tobacconistas.gr or any third party, whether it violates the confidentiality or confidentiality of information of any person
• Sending, publishing, sending by e-mail or transmitting in other ways any content that offends users’ morals, social values, minority, etc.
• Submitting, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable agreements (such as inside information, property and confidential information obtained or disclosed as part of employment or covered by confidentiality agreements)
• Submitting, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of others
• Sending, publishing, e-mailing or otherwise transmitting any material it contains, software viruses or any other code, files or programs designed to interrupt and cause damage, destruction or equipment any computer software or hardware
• Intentional or unintentional violation of applicable law or regulations
• Harassment of third parties in any way
• Collect or store personal data about other users
They also agree that all members, associates, employees, management, shareholder and other associates of Tobacconistas.gr are not responsible for anything that arises from third party members who use the site of Tobacconistas.gr. Any use contrary to the above except for accidents or civil penalties results in termination of services provided without notice.
Copyright
The site includes material, trademarks, service marks, trade dress and other content that belongs to Tobacconistas.gr and is protected by law.
All contents of the site (including texts, graphics, images, photos and software) are the intellectual property of Tobacconistas.gr and are protected by Greek and International Law. Any copying, reproduction and retransmission of the material without the written permission of the company is prohibited. Its appearance on the website should in no way be construed as a transfer or assignment of their license or right of use.
Limits of Liability
By using the site, you completely agree that the use is at your own risk.
Tobacconistas.gr makes every effort to provide a high quality service but we can not guarantee that there will be no interruptions or errors. Any reference or link to another site is provided for your convenience and we are not responsible for the content, products and services provided (advertising or sale) on these sites. The photos of the products are indicative.
Valid Law
The site has been created and is controlled by Tobacconistas.gr in Athens and the Greek Legislation will guide the use of the site and its interpretation.
If you choose to access our site from another country, you have the responsibility to follow the Laws of that country. The above terms constitute the complete agreement with Tobacconistas.gr has the right to make changes to the content of the site and the above terms without any notice.
Confidentiality Statement
This privacy statement concerns the site of Tobacconistas.gr (www.Tobacconistas.gr).
When you submit a request online, the information you provide to us is used to answer your question electronically. We consider the applications you complete and the e-mail you send to be confidential. We do not transmit the content of these only to the directly interested recipient and to the law, if requested or in the event that we consider the content of the message to affect us.
Such action is necessary in order to:
• protect our rights and our property
• we protect against the misuse or unauthorized use of the site of Tobacconistas.gr
• protect our personal safety or the property of our users and the public
However, if we are given a false email address or try to take someone else’s place when sending information online, all the information – including the IP address – will be part of any investigation. The people of Tobacconistas.gr may need to edit your email in collaboration with the technical department.
Also, if you ask one of the customer service managers of Tobacconistas.gr to assist you in any e-mail, he will be able to access the full range of information that is relevant to your request, including your e-mail address and messages. your. Tobacconistas.gr has links to other sites. We are not responsible for their security policy or the way they manage their online visitors.
Secure Transactions
1. The COMPANY recognizes the importance of the issue of the security of Personal Data, as well as electronic transactions and has taken all the necessary measures, with the most modern and advanced methods, in order to ensure the maximum possible security. All information related to users’ personal information is kept confidential.
2. Tobacconistas.gr will use in the Future (and if it wants to include payment by credit card purchases) the SSL protocol, with encryption up to 256-bit, for secure online commercial transactions. This encrypts all your personal information, including your credit card number, name and address, so that it can not be read or changed while on the Internet.
SSL (Secure Sockets Layer) has been established worldwide as the most secure protocol for authenticating web sites to web users – and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information when transmitted. In addition, all information sent over the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.
4. The details of the users (name, profession, email address, home address, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in a commercial store. The users during the provision of their data in the context of their transactions as with the present, will be informed by Tobacconistas.gr and consent and accept the forthcoming processing of this personal data, for the needs of the smooth and easy between the parties to the transaction. , as well as the transmission of this information to recipients who will be specifically identified and are the employees and added of the company in the context of the processing of the contract under preparation. Www.Tobacconistas.gr may distribute for processing to its partners the personal data of users, who partners will have the right to communicate with users for the sole purpose of evaluating the products of www.Tobacconistas.gr. Also hereby, the existence of the right of access and the right of objection of article 12 and 13 of Law 2472/1997 is announced.
Ensure that only authorized officials have access to transaction information and only when necessary, e.g. for processing orders. For the rest, Tobacconistas.gr undertakes not to disclose the details of the customers and their transactions, unless it has a written authorization from them, or this is imposed by a court decision or a decision of another public authority. The personal data declared in the online store with the trademark Tobacconistas.gr are used exclusively by it or companies cooperating with it, in order to support, promote and execute the transaction. All documents and electronic data that will be exchanged between the parties in the context of the sale will be kept by Tobacconistas.gr. The customer can access them if he wishes.
All payments made using a card are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
Data protection
Www.Tobacconistas.gr, created this website with the sole purpose of serving their customers. The website www.Tobacconistas.gr is simple and user-friendly and has been designed to meet the specific needs of each user.
In order to achieve your best service, your participation is also important, to understand that you must provide us with specific information regarding the processing of your order and which are guarded by us.
This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website www.Tobacconistas.gr, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.
Generally
The information provided voluntarily by the users of the mentioned website, is used by www.Tobacconistas.gr, in order for its users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and finally to be served and to execute their orders.
The information collected by www.Tobacconistas.gr through the website aims to measure the number of visitors, to determine the requirements of customers for more products and to facilitate transactions with the company. The details of the users (name, profession, email address, home address, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in a commercial store. The users during the provision of their data in the context of their transactions as with the present, will be informed by Tobacconistas.gr and consent and accept the forthcoming processing of this personal data, for the needs of the smooth and easy between the parties to the transaction. , as well as the transmission of this information to recipients who will be specifically identified and are the employees and added of the company in the context of the processing of the contract under preparation. Www.Tobacconistas.gr may distribute for processing to its partners the personal data of users, who partners will have the right to communicate with users for the sole purpose of evaluating the products of www.Tobacconistas.gr. Also hereby, the existence of the right of access and the right of objection of article 12 and 13 of Law 2472/1997 is announced.
Gathering information
Www.Tobacconistas.gr designed its website so that its users can visit it without having to reveal their identity unless they wish.
The visitors of our website are requested to provide us with their personal data only in case they want to order a product (s), to register on our website and / or to send an email to www.Tobacconistas.gr
Use of Information
Www.Tobacconistas.gr collects three types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order from www. Tobacconistas.gr, (3) information that the user gives us in participations of competitions that will take place from time to time. When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details (When it becomes part of the transaction), the method of payment of the order. Additionally, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested. Www.Tobacconistas.gr makes use of the information you provide to us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by www.Tobacconistas.gr, (iv) special offers of www.Tobacconistas.gr, (v) receipt of gifts after a lottery. You have the opportunity to choose whether or not you want to receive such communications from www.Tobacconistas.gr by sending your request via e-mail to sales@tobacconistas.gr
Access to Information.
Every order processing requires the collection of personal data, for delivery or reservation of an order. Also, the use of a credit card (When it becomes part of the transactions), for the debit of which proof documents of identification of a legal holder are required for the first and only time is guaranteed in each case. Any supporting document and document certifying and stating the identity of the customer remains strictly confidential and is checked only by the responsible department of www.Tobacconistas.gr. The submission of your personal data by you means that you consent to this data being used by the employees of www.Tobacconistas.gr for the reasons mentioned above. Www.Tobacconistas.gr requires its employees and the maintainers of its website to provide its users-clients with the level of security mentioned in this Privacy Statement.
Cookies
Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as www.Tobacconistas.gr to operate smoothly and without technical anomalies, to collect multiple user options, to recognize them frequent users, to facilitate their access to it, and to collect data to improve the content of the website.
Cookies do not cause harm to users’ computers or to the files stored on them. We use cookies to provide you with information and to process your orders while each time you exit the site they are automatically deleted. You must keep in mind that cookies are absolutely necessary in order for the website www.Tobacconistas.gr to function properly and smoothly.
Correcting, Modifying or Deleting Information
Www.Tobacconistas.gr allows its users to correct, change, supplement or delete data and information submitted to www.Tobacconistas.gr.
If you choose to delete information, www.Tobacconistas.gr will act to delete this information from its files immediately. For the protection and safety of the user, www.Tobacconistas.gr will try to make sure that the person who makes the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question contact www.Tobacconistas.gr via www.Tobacconistas.gr or via e-mail at the email address sales@tobacconistas.gr The change or correction of your personal data can also be done through the registration page of www.Tobacconistas.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is up to you.
Secure Transactions
Www.Tobacconistas.gr is committed to ensuring the security and integrity of the data it collects about the users of its website.
Www.Tobacconistas.gr has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by telephone). These processes protect users’ data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this information is accurate and used correctly. Your connection to it will soon be even more secure because SSL (Secure Socket Layer) technology will be used. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring full communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and their use is recommended for the connection to the website of www.Tobacconistas.gr.
Periodic Changes
Www.Tobacconistas.gr continuously expands, updates and improves its website, and the related products and services, will update this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.
Acceptance of the Privacy Protection Procedures applied by our company.
If you use this website you accept and agree to this Privacy Statement as well as the terms and conditions of use of the website announced through it.
Terms & Conditions of Sales
Application
This Agreement covers exclusively every sale of products through the website www.Tobacconistas.gr of the company under the name “Tobacconistas”. Any deviations from this Agreement must be confirmed by Tobacconistas in writing. Any other Terms and Conditions are expressly excluded. Every user who enters and uses the services of the online store is considered to consent and unconditionally accepts the terms expressed herein, without exception. If a user does not agree with these terms, he must refrain from using the online store and from any transaction with it. Sending your order implies acceptance of this Agreement and all its terms.
Orders / Contract with the Customer
Orders must be received in writing online by completing and sending the relevant Order Form available on the website www.Tobacconistas.gr.
Your order is considered received from www.Tobacconistas.gr from the moment you receive via email relevant update of the order status with the indication “Order Confirmation”. The other updates about the order status are displayed on the user’s screen and are sent by sms to the contact email address registered by the user. During the processing of each registered order, the stock availability of the products you ordered is confirmed. In case the availability or delivery time differs from the one indicated on the product page, a relevant information will be received. Your order is considered binding when in the order status there is the indication “Sent” or “In the store”.
You are obliged to check the Order Confirmation and immediately inform www.Tobacconistas.gr (no later than 2 hours from the time of receiving the electronic notification with the indication “Order Confirmation”) in writing for any mistake, otherwise the information mentioned in the Order Confirmation will apply to this Convention.
Before sending the Order Form, you have read the following information:
• The listed prices of the various products that are displayed on the pages of the website include the legal VAT.
• The various product offers are valid until stocks run out. In case of low / limited availability of product stock that has been offered, Tobacconistas reserves the reasonable right to execute the relevant orders based on the satisfaction of as many of its customers as possible, ie orders registered by different / separate users.
Tobacconistas.gr tries to provide you with high quality services every day. Tobacconistas.gr in good faith, is not responsible and is not liable for any errors in features, photos and product prices listed on the website www.Tobacconistas.gr and can not guarantee that there will be no errors for any reason during the import or / and updating the features and / or price of a product.
In the context of good faith and for your own protection, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Customer Service Department at 2130425956 or by sending e-mail at sales@tobacconistas.gr.
Www.Tobacconistas.gr provides the user with the possibility of ordering the products that are available, through the online store and receiving the products from the company’s physical store at 17 34th Syntagma Infantry Street (3rd floor), PIRAEUS, paying the price of its purchase in cash, upon receipt of the products. This possibility is provided under the following terms and conditions: The customer must be a registered member on the website of www.Tobacconistas.gr so that he has already provided the necessary information to verify his identity (ie, name, email address, Contact phone, Login (Username) and Personal Security Code (Password) This order will be valid for 48 hours from the moment your order status appears “In the Store”. In case the customer does not come to the store to execute his order (ie, receipt of the order and repayment of the price) within the above mentioned deadline, his order will be canceled, not subject to www.Tobacconistas.gr no liability for this reason.
In case it is found that a user abuses this feature provided by www.Tobacconistas.gr (eg repeated ordering of items through the online store and non-receipt of them from the store, etc.), the last may reject and refuse the order of that user through the possibility of receipt from the store.
Order cancellation
You can cancel your order at any stage by calling us at 2130 425956 and 6988788278.
In case of refund, refunds will be made after contact, request for a transaction receipt from a bank, and within 10 days of receipt of the receipt email that will be indicated to you.
Delivery time
The delivery time mentioned in the Order Confirmation is approx. Www.Tobacconistas.gr., Subject to condition 7, will make every effort to send you the products within the working days listed as delivery time on each product on the website. For products whose availability is “ON ORDER” the delivery time is set at approximately 2-4 working days (Monday to Friday), provided that they can be ordered from the suppliers of www.Tobacconistas.gr. In any case, the customer service department will contact us in order to inform you about the availability of the product and its exact delivery time. There is also the possibility of partial delivery. The place of delivery is mentioned in the Order Confirmation.
Ownership of the Product is transferred after full payment while the risk is transferred upon delivery.
Warranty
Unless otherwise provided, Tobacconistas.gr provides you with a Gold Guarantee for Products with the BU Mark according to the specific terms and conditions stated in the WARRANTY statement enclosed in each product package with the BU mark.
The guarantee of Tobacconistas.gr is given instead of all the concluded guarantees and such concluded guarantees are excluded to the extent that is permissible. Tobacconistas.gr may review the time of its warranties from time to time, however any such change will not affect products you ordered before the date of this change. Tobacconistas.gr does not provide a guarantee or guarantee protection for third party products (products that are not manufactured and / or assembled by or on behalf of Tobacconistas.gr, and which Tobacconistas.gr simply resells). For such products you will receive a guarantee directly from the manufacturer or the licensor.
Tobacconistas.gr does not provide a guarantee nor does it guarantee protection for the suitability of a product sold for any specific purpose.
Force Majeure
Www.Tobacconistas.gr is not responsible for delays in execution (including delivery) due to cases that can not be attributed to the fault of www.Tobacconistas.gr or due to force majeure and will be entitled to an extension of time for execution. Examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last for more than 2 months, this Agreement may be terminated by either party without compensation.
Your obligations as a Customer
You are responsible for:
• The choice of your product and its suitability for your purposes.
• Telephone and postage costs for communication with www.Tobacconistas.gr, if any.
Withdrawal – Product Returns – Consumer Rights
You have the right to return the products you bought, free of charge and without having to tell us the reason why you want the products returned, within 14 calendar days from the date you receive the products.
without incurring the cost of returning the products. The Company is obliged to return the amounts paid by the customer within thirty (30) calendar days, from the date of withdrawal of the customer in a manner agreed between the two parties. Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed or their packaging has been tampered with, along with the retail receipt or invoice. Returns are accepted provided:
• You first contacted our online store.
• The products are in the same condition in which you received them, ie they have not been unsealed or their packaging has been violated.
• The product is accompanied by a retail receipt or invoice.
For your wish to return the products you bought from our online store, you must notify us by phone at 2130 425956 or by email at info@tobacconistas.gr and sales@tobacconistas.gr for SITE stating the date / number of the purchase document as and the reason for the return within the above deadline. Provided that you will receive written return approval from www.Tobacconistas.gr, the address to which the products to be returned must be:
34th Infantry Regiment 17 (3rd floor) Piraeus 18532
To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken goods, etc.). In case you find a defect you should contact our online store immediately after delivery the same day or the next business day at 2130 425956 or at sales@tobacconistas.gr.
The provisions of the Civil Code apply to the treatment of defects or deficiencies of contracted properties in the items sold. To be considered a contracted property, it must be certified as such in writing by both parties.
In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way their return will take place, your refund will be completed within 30 days from the date we receive the products. The return can be made by crediting your account that you will notify to Tobacconistas.gr
This Convention does not affect any consumer rights provided by law.